Refund & Cancellation Policy
Last Updated: October 8, 2026 • We strive to provide complete transparency in our digital matrimonial services and payment transactions.
Overview of Digital Matrimonial Services
Projapoti operates Projapoti Matrimony (http://www.projapoti.in.net), an auspicious online matrimonial matchmaking platform. Our paid service, Shubh Vivah Gold, is an intangible digital service granting members immediate access to:
- Direct unmasking of verified candidate family contact details and phone numbers.
- Sending unlimited Sacred Interests and personalized matrimonial proposals.
- Access to detailed Vedic Kundali & 36 Guna Ashtakoota compatibility reports.
- Priority placement in match recommendations and verified candidate searches.
Subscription Cancellation Policy
We believe in giving complete freedom and autonomy to our members. You may cancel your subscription at any time without penalty:
- Self-Service Cancellation: You can cancel future renewals, pause your matchmaking visibility, or close your account at any time by navigating to your Subscription Dashboard or Profile Settings.
- Immediate Effect: Upon cancellation, no further charges will be billed to your account.
- Retained Access: If you cancel a paid monthly subscription before its expiration date, you will continue to enjoy Shubh Vivah Gold benefits until the end of your active 30-day billing cycle.
Refund Eligibility & Exceptions
Because digital membership privileges (such as contact view allotments and compatibility audits) are provisioned immediately upon receipt of payment confirmation, subscription fees are generally non-refundable once utilized.
- Accidental Duplicate Payments: If due to a network glitch, slow connectivity, or double-click, you are charged multiple times for the same transaction, all excess duplicate charges will be refunded 100% with no deductions.
- Technical Non-Delivery of Service: If funds are successfully debited from your bank account or UPI application, but your Shubh Vivah Gold privileges fail to activate within 24 hours due to a technical glitch, and our support team cannot activate your account manually, you are entitled to a full 100% refund.
- Unauthorized Fraudulent Transactions: If your card or payment account was used without your authorization, and you notify us within 48 hours of transaction occurrence with preliminary documentation.
Note: Change of mind, finding a partner outside Projapoti during an active subscription, or lack of mutual responses from requested candidates does not qualify for a refund, as Projapoti provides access to introductions and does not guarantee marriage alliance outcomes.
Refund Request Procedure & Processing Timelines
To initiate a refund request for an eligible transaction, please follow this streamlined procedure:
Submit Request
Email us at projapoti.matrimoni@gmail.com within 7 days with your Order ID & Payment Reference.
Investigation (48 Hrs)
Our billing team cross-references gateway logs (Instamojo / Razorpay) and confirms eligibility within 48 hours.
Credit (5-7 Days)
Approved refund is processed directly to your original source payment method within 5 to 7 business days.
Friendly Dispute Resolution & Chargebacks
We are dedicated to resolving all member grievances promptly and fairly. If you have any dispute regarding a payment or subscription, we request you to contact our customer support desk or Grievance Officer before raising a bank dispute or chargeback. Unilateral chargebacks without prior communication can result in automated account freezing by our anti-fraud subsystem.
Support & Inquiries Desk
For refund inquiries, payment clarifications, or billing ledger assistance, please contact us:
Support Email: projapoti.matrimoni@gmail.com
Helpline & WhatsApp: +91 7001290785
Business Address: Arabinda Lane, N. N Road, Cooch Behar, West Bengal 736101, India
Support Hours: Monday – Saturday, 09:00 AM – 07:00 PM IST