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Public Contact & Support Desk

Have questions regarding Shubh Vivah Gold memberships, payment transactions, Smart ID Verification (SIV), or profile assistance? Reach our dedicated trust and support team.

Projapoti

Operating & Registered Business Entity

Registered Address

Arabinda Lane, N. N Road,
Cooch Behar,
West Bengal 736101, India

Support Hours

Monday – Saturday:
09:00 AM – 07:00 PM IST
(Closed on Public Holidays)

Official Email

projapoti.matrimoni@gmail.com

Helpline & WhatsApp

+91 7001290785
+91 7001290785 (WhatsApp & Call)

Official Web Portal: http://www.projapoti.in.netCountry of Origin: India 🇮🇳

Grievance Redressal Officer (IT Rules, 2021)

Statutory Compliance

In compliance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, user grievances regarding profile misuse, safety, or unresolved billing queries can be escalated directly to our Grievance Officer:

Officer Name: A Ghosh

Designation: Grievance & Redressal Officer

Grievance Email: projapoti.matrimoni@gmail.com

Turnaround Time: Acknowledgment within 24 hours • Resolution within 15 days

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Terms & Conditions Refund Policy

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